Answers in seconds
AI Support Chat
Directly chat with Support — chat right here, right now
Get instant help from our AI support assistant — membership, FastTrack passes and club questions answered any time, no waiting for a human.
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How do I change the email address on my account?
Open Account → Settings and you can update it in a few taps. Want me to link you straight there?
Yes please.
How it works
- Open the chat
- Ask in your own words
- Get an instant, guided answer
Always on, in your language
- Open at 3amNo queue, no office hours, no ticket number.
- Eighteen languagesAnswers come back in the language you asked in.
- Handover when neededIf it can’t help, our team picks the thread up from there.
Frequently asked questions
Is the AI support chat free to use?
Yes. Anyone can ask the assistant questions at no cost and without creating an account.
What can the AI support assistant help with?
Club membership questions, FastTrack passes, finding a club near you, opening hours and general account or booking questions — day or night.
Can I get help in my own language?
Yes — the assistant replies in the language of the page you opened it from, across all 18 supported languages.
What if the assistant can’t solve my issue?
You can open a ticket or send us a message from the contact page, and our team takes it from there.